Refund Policy

Last Updated: [02-07-2024]

At Thermados Support, customer satisfaction is our top priority. If you are not satisfied with our service, please review the following refund policy:

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service was not delivered as described.

• The technician did not arrive or complete the repair.

• You cancel the service before any work has begun.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The service has been fully completed and you later change your mind.

• The issue lies outside of our listed service scope.

• Misuse or unauthorized repair attempts by the customer.

3. Refund Request Process

To request a refund, please contact us within 7 days of the service date with the following:

• Your full name

• Service details

• Reason for the refund request

Email: [email protected]

Phone: 844-683-0648

Address: 115 Myrtle Ave Brooklyn, NY 11201

4. Refund Timeline

Once your request is received and approved, we will process your refund within 5–7 business days. The refund will be made to your original method of payment.